City Pets in New York, New York, is known for its cat-related services and has received detailed feedback from visitors. One visitor noted: 'Today my rescue senior cat was completely traumatized as her skeletal frame- she’s maybe 15 pounds- was held down on my coffee table. She was frantically trying to escape and yowling in fright. I have NEVER heard her scream like this .Terror. She was not allowed to escape-she was held down I was told to get a towel to put over her. ( which should have been thought of in the first place) finally she was just too wild in fear , and fought & she escaped. Unfortunately her nails had been just cut!! They knew she was already scared bc they noted her heart was beating very fast and this was before the exam. It was therefore a partial exam, My cat is still petrified and under the bed. I have worked with her for 6 years trying to get her to trust human beings. As a rescue she had gone through 3 other families!!! I do not recommend this company and what made it worse was the pretense they were respecting my cat ( “when she says no it’s no”) when the reality was almost ten minutes of terror for my senior rescue. That was not respect,' Another review mentioned: 'Wow! I thought my dogs have always gotten excellent care but City Pets immediately put everyone else to shame. The best quality, most thoughtful, and exceptionally kind care my old guy has ever received. Dr Margo and her team just amazed me.'