East Side Animal Hospital in New York, New York, is known for its cat-related services and has received detailed feedback from visitors. One visitor noted: 'I was very disappointed with the service my boyfriend and I received at Eastside Animal Hospital. We worked with Dr. Freda, and it felt as though she was rushing through the appointment and didn’t want to be there at all. As a former dog owner, I know what it’s like to have a vet who is genuinely invested in my pet’s health and happiness and I’m disappointed to say I didn’t experience that here at all. This was our 4-month kitten’s first vet visit, and as a first-time cat owner, we had several important questions. Unfortunately, before my boyfriend had the chance to ask any of them, Dr. Freda left the room and never returned. She spent a maximum of ten minutes with him and our kitten and never asked about his behavior, eating or sleeping habits, play activity, or emotional well-being. His questions, like “How much should I feed him?” and “Is he a healthy weight for his age?” were basic but important, yet went unanswered due to the lack of direct communication. Dr. Freda seemed determined to spend as little time as possible with us. She handled my kitten like an object, without a smile or even acknowledging him as she examined him. To make matters worse, we were shocked to receive a $650 bill at the end of the visit. No one had communicated the cost of any tests or procedures beforehand. In fact, we weren’t even aware that two of the three tests listed had been performed. This lack of transparency made me feel like the clinic had intentionally kept us in the dark while inflating the bill. My boyfriend had already informed the vet assistant that my kitten had been treated for ear mites and had recently tested negative at a 24-hour clinic. Yet we were still charged $60 for another ear mite test we didn’t consent to. Our kitten had previously been diagnosed with ringworm, which we had already been treating. The vet said they would test him again since there was another outbreak on his ear, but never mentioned that they would run two separate tests totaling $350. I expected that costs of that magnitude would be discussed beforehand—it seems like basic courtesy, but apparently that’s not the standard here. It has been three weeks since the tests were taken. The first test came back negative after a few days and I haven’t heard anything about the second test’s results. Overall, we left feeling upset and dissatisfied. The clinic came across as shamelessly profit-driven, and Dr. Freda gave me the impression that she had little care or concern for either us or our pet. What should have been a straightforward and supportive first vet visit turned into an unnecessarily stressful and disappointing experience.' Another review mentioned: 'Hit and miss, ultimately not worth the risk. Definitely do not recommend bringing your pet here. Luna came back from a dental cleaning damp, coughing, smelling like vomit. The next day Dr Freda had no explanation, assured me that it wasn’t from the breathing tube because the tech would’ve told her if Luna vomited. Other times there were no issues, but for me, personally, I don’t trust them anymore.'