Heart of Brooklyn Veterinary Hospital - Flatbush in Brooklyn, New York, is known for its cat-related services and has received detailed feedback from visitors. One visitor noted: 'Huge shoutout to the amazing team at Heart of Brooklyn Veterinary Hospital — May, Jami, Dewayne, and Corlynn! They showed so much love, care, and support during my puppies’ first visit. Truly grateful for how they made the whole experience easy and comforting for us.' Another review mentioned: 'I’ve been bringing my pets here for almost three years, and the vets seem to actually care about animals. Unfortunately, the customer service has declined over the years. A recent unpleasant experience: I was quoted a price over text for my dog’s flea, tick, and heartworm preventative - but when I went to pay, I was charged more. When I asked about the discrepancy, I was told, “I’m not sure why the vet tech said that over text, she’s new.” They wouldn’t honor the quoted price or offer a clear explanation. It’s not about the money - it’s about trust. I hope they improve transparency and consistency in communication and pricing, and ensure that all staff are properly trained to avoid confusion and miscommunication.'