NYC Pet Direct in Brooklyn, New York, is known for its cat-related services and has received detailed feedback from visitors. One visitor noted: 'Outstanding Customer Service - They Really Care!** The customer service is absolutely exceptional! From the moment I walked in, I was greeted warmly and never felt rushed or pressured. The staff members who helped me and my son were nothing short of amazing going above and beyond. They explained everything in detail, showed me different options within budget. I would recommend every pet lover visits this shop. They also provide full service care from glooming to veterinary services' Another review mentioned: 'its okay but it stinks and has one cat, not for sale but to catch no dogs or cats althrough a good store just needs improvement'