Opening Hours:
Cat Pick
The pet concierge service is the hotel's key differentiator for cat owners — engage them proactively before arrival to arrange supplies, identify veterinary contacts, and pre-configure the room. The Empire State Building view from the rooftop bar is best experienced on clear evenings; the West 38th Street location provides a slightly elevated perspective on the building that is photographically interesting. Penn Station is a four-minute walk, making this an excellent arrival hotel for Amtrak passengers with cats. Bryant Park is a six-minute walk. The Garment District neighbourhood has fewer independent pet retail options than Chelsea or the Village; plan to bring supplies or arrange delivery.
The Refinery Hotel earns positive reviews for its converted hat factory character, the Empire State Building views from the rooftop bar, and the pet concierge services that go meaningfully beyond standard amenity packages. Reviewers appreciate the industrial heritage preserved through exposed brick and raw architectural details. The Garment District location near Penn Station is praised for transit convenience, with some reviewers noting the neighbourhood itself offers less character than surrounding areas. Staff is described as professional and attentive, with pet concierge availability specifically mentioned as a practical advantage for cat owners arranging city logistics. Service standards are consistently praised as above the neighbourhood average. Some reviewers note the price can feel premium for the location, but the quality of rooms and rooftop views justify the investment for many.